Refund policy

Refund Policy

Thank you for shopping with The Pumpkin Lantern Bookstore. If you have any questions about your order, contact us at pumpkinlanternbookstore@gmail.com.

Digital products
Our ebooks, journals, PDFs, and bundles are digital downloads. Because they can't be returned once downloaded, all sales of digital products are final. If you have trouble downloading a file or received the wrong item, contact us and we'll make it right.

Physical items
Some of our bookish items ship directly from our partner suppliers. Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing pieces, contact us within 14 days of delivery with your order number and clear photos or a video of the item. Once we review your request, we'll send a replacement or issue a refund. You won't need to send the item back.

We're unable to accept returns or refunds for change of mind, such as no longer wanting the item.

Lost or delayed orders
If your order hasn't arrived within 45 days of shipping, contact us and we'll look into it. Orders marked delivered by the carrier are not eligible for a refund.

Non-refundable items
Sale items and gift cards are not eligible for refunds.

Exchanges
We don't offer exchanges. If you'd like a different item, please place a new order.

Refunds
If your refund is approved, it will go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since your refund was approved, contact us at pumpkinlanternbookstore@gmail.com.